Frequently Asked Questions

****NOTICE:  We have a large selection of rental properties on our website and to avoid promoting certain properties that have the same rental name, we have decided to publish each property with only a single and different name on our database. Because of this, you may find certain properties on other rental websites with another name, different from the name of the property found on our website.
You may also find the properties on different websites with the calendar blocked for your desired holiday period, but available on our website. This happens when the owners of the properties choose our company to rent the villas on the selected dates and we will always thank the owners for choosing our company to have rental exclusivity for certain times of the year.

1. How do I search for a holiday villa rental?

Searching for a holiday villa rental?

Go to the Travel Vacation Tour website URL: https://www.travelvacationtour.com and enter your destination, check-in and check-out dates, and the number of people in your party.
Click Search

Using filters

Select a filter from the options at the top of the page or click More Filters to view all of the filter choices.
Click Apply Filters

Remember: Filters are a great way to narrow down your search results based on your preferences for your stay. Filters include: price per night, bedrooms number, location, and features.

2. How do I contact a holiday villa rental owner or manager?

If you would like to learn more about a listing before submitting a reservation request, you can message the owner directly.

Email an Property Manager

Locate the listing.
Click the Contact Property Manager* link located on the right side of the listing details page.
Fill out the form to send a message to owner and click Send email .

Managers are encouraged to reply to inquiries within 24-48 hours. If you do not hear back in this time frame, you may want to consider alternative properties. We recommend that you check your spam/junk folders in your email account for an inquiry response from our Property Manager.

If you have already made a reservation and unable to contact owner or manager, please contact Customer Us for assistance.

3. What do I do if I do not receive a response to my inquiry?

If you do not hear back from the property manager within 48 hours of inquiring about a property, it is best to inquire on additional properties.
We recommend that you check your spam/junk folders in your email account for an inquiry response from our Property Manager.

Because spam and junk mail filters vary between email clients (Gmail, Outlook, etc.), we recommend that you are following the spam and junk mail filter settings instructions for your specific email client.

4. Why have I not received my inquiry confirmation email?

It can take up to 30 minutes for our system to generate an automated inquiry confirmation email. The confirmation email is then sent to the email address you entered on the inquiry form.

We recommend that you check your spam/junk folders in your email account for an inquiry confirmation email. If you are still unable to find an inquiry confirmation email, please contact Customer Support.

5. How do I ensure that my inquiries do not get lost in a spam filter?

To ensure your inquiries do not get lost in your spam or junk folders, adjust your email client's filter settings to allow for incoming messages from the following:

@travelvacationtour.com

Because spam and junk mail filters vary between email clients (Gmail, Outlook, etc.), we recommend that you are following the spam and junk mail filter settings instructions for your specific email client.

6. How do I submit a property review?

If you booked a property online, you will receive an email on the day of checkout to encourage you to review the property at which you stayed. We recommend that you use this email to submit your review.

Click Write a Review .
Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields.
Click Save and Continue .

If you did not book online, you may leave a review in the following manner:

Sign in to your traveller account.
Find the listing you want to review.
Click Reviews .
Click Write a Review .
Rate your experience from one to five stars and fill in the required fields.
Click Submit Review.

Reviews are moderated to ensure they meet our Content Guidelines . Your review will be published on the site fourteen days after being submitted at the latest.

Your review must be submitted within one year of your stay at the vacation rental.

9. What are the review guidelines?

Content

A review must be submitted within one year of the date of stay.
Users who post content must have all legal rights to post the content.
Reviews of a property must focus on the traveler’s experience renting the property, which will typically focus on the stay but may address other factors relating to the rental process such as inquiries or bookings.
Listings and reviews should be accurate.
Reviews and responses should not disclose the physical location of the property or the rates charged by the owner or manager.
Users cannot post a review or response for the purpose of blackmailing or extorting owners or travelers for money or other consideration. The reviews are for the benefit of future travelers, not to allow one party to threaten the other.

Eligibility

  • Owners may not review their own properties.
  • The traveler has to have stayed at the property.

10. What is the maximum number of people allowed in a holiday home?

Due to the unique layout and style of our holiday homes, the maximum capacity of our homes varies. You can find information regarding the maximum number of persons allowed in your chosen home in our house information on our website. Please note, all persons in your party count regardless of age.

11. Can I bring pets?

Plenty of our houses are pet friendly, so in many cases yes! Usually, only one pet is allowed in the pet friendly houses. The holiday home description will show whether pets are allowed. If you would like to bring more pets, please make sure you contact us well in advance and we will try our very best to help.

12. Who has decorated the holiday home and how is it equipped?

As our holiday homes are decorated by the house owner, each house is unique and reflects the home owner’s personal taste. In the kitchen you will benefit from enough pots and pans for cooking, as well as tableware for the maximum number of persons allowed in the house.

13. I suffer from an allergy; should I bring my own duvet and pillows?

If you require a certain type of duvet or pillows, we recommend that you bring your own. We also recommend that you opt for a holiday home that does not allow pets. For any queries, please contact us before.

14. Can I choose whether I want to book a non-smoking holiday home?

Yes, we offer both smoking and non-smoking holiday homes. You can select your preference in our advanced search and also find out whether a property is a non-smoking house in the holiday home description. The house owner may even show it with signage in the holiday home. If nothing is stated, you can smoke in the house. If you are in doubt, please contact us.

15. What time do I have to check out on the departure day?

The check-out time is 12am. Please note, your holiday home should be in the same condition as you would expect to find it for the full refund of the security damage deposit.